Help

At the current time, you must reside in the United States to take advantage of the video trailers free token offer.

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You can find the free token video offers on the lower left side of your My Page, just above your friends widget.

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Please be sure not to change the focus of your cursor. You must watch the video from beginning to end to receive the free token offer.

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Each Activity Stream item has a Delete button that can be used to permanently delete the item.

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1. To make a comment, type your text into the comment box and click the button labeled "Comment". 2. To reply to a comment, click the pink "Comment" text, type your message and click the button labeled "Comment".

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The Activity Stream can be filtered by clicking the icons above the stream.

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1. The Activity Stream shows you all of the latest events which concern you and your friends on DUC. 2. All events fall into one of four basic groups: "Comments", "Alerts", "My Events", and "My Friend's Events"

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1. On your "My Page", in the box labeled "About ", click the small pencil icon in the chat bubble. 2. Click in the input box, enter your desired motto, and click the "Done" button.

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1. On your "My Page", in the box labeled "About ", click the small pencil icon at the top left. 2. Fill out the profile information, and then click the "Submit" button.

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1. Navigate to your "My Page", and in the "Makeovers" widget, click "See More" 2. Select the makeover that you want to enter into the current challenge, and click the button labeled "Enter into Current Challenge".

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1. Navigate to your "My Page", and in the "Designs" widget, click "See More" 2. Click on the design that you want to e-mail, and on the resulting page, click the button labeled "E-Mail this to a friend".

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1. Navigate to your "My Page", and in the "Makeovers" widget, click "See More" 2. Select the makeover that you want to e-mail, and click the button labeled "E-Mail this to a friend".

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1. Navigate to your "My Page", and in the "Designs" widget, click "See More" 2. Select the design that you want to delete, and on the resulting page, click the button labeled "Delete Design".

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1. Navigate to your "My Page", and in the "Designs" widget, click "See More" 2. Click on the design that you want to be your Premiere Design, and on the resulting page, click the button labeled "Make this My Premiere Design".

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1. Navigate to your "My Page", and in the "Makeovers" widget, click "See More". 2. Click on the makeover that you want to be your Signature Look, and click the button labeled "Make this My Signature Look".

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1. Navigate to your "My Page", and in the "Designs" widget, click "See More" 2. The window that pops up will show you your last 4 designs. 3. Navigate through the pages to see more, or click on the grid icons to view either 4 or 16 designs at a time.

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1. Navigate to your "My Page", and in the "Makeovers" widget, click "See More". 2. The window that pops up will show you the last 4 makeovers. 3. Navigate through the pages to see more, or click on the grid icons to view either 4 or 16 makeovers at a time.

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1. Scroll down to the "My Friends" widget on your "My Page" and click on the friend whose profile you want to view. 2. Click the "See My Page" button to view that friend's profile, which will open in a new browser tab.

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1. Scroll down to the "My Friends" widget on your "My Page" and click on the friend you want to message. 2. Type a message in the input box and then click the "Send" button.

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1. Scroll down to the "My Friends" widget on your "My Page" and click on the friend to be removed. 2. In the pop-up that results, click the "Remove Friend" button.

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At the bottom right of your "My page" is the "Activity & Comments" widget which displays events concerning you and your friends.

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1. Underneath the "My Friends" widget (at the bottom-left of your "My Page") there is a line notifying you of any pending friend requests. 2. Click the "Click here" text and you will be presented with a list of friend requests. 3. Select the request(s) that you want to accept, and click "Accept".

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1. Click on the "Find Members" text to the right of your profile widget. 2. Enter a name in the Find Friends input box (you can choose to search by username or email address) and click "Search". 3. Find the desired user in the list and click "Add as a friend." 4. The user will be notified of the friend request, and if they accept, you will be DUC friends!

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1. From the user's Profile Page, click the button labelled "+1 Add DUC Friend". 2. On the resulting screen, click "Confirm". 3. The user will be notified of the friend request, and if they accept, you will be DUC friends!

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Click the "Sign In" or "Sign Out" text to the right of your name in the profile widget.

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Notifications are displayed on your "My Page" under "Activity & Comments"

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Click the Mail icon in the profile widget.

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Click the "Storage" button in the profile widget.

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Click the "Closet" button in the profile widget.

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The mystery gift changes every week.

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Lucky you! Land on the ??? and win the mystery gift for that week.

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If you land on X2 you will get to spin again and you'll receive DOUBLE the points of that second spin.

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The daily gifts were replaced on July 13 with the Daily Spin N' Win Game. The daily game will give everyone the opportunity to win points or a mystery token valued gift.

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The Daily Spin N' Win Game is a game you can play once every day on DressUp Challenge. The game will automatically load for you the first time you login for the day. The game gives everyone the opportunity to win points which they can use to spend on any item in the store. It also gives everyone the chance to win a new higher valued token item that we'll add to the store at a later time. Every week we'll offer a new mystery token gift for your chance to win. If you do not like the mystery gift for that week you can choose to exchange it for a higher value of points. Log in once every day to play the Daily Spin Game for your chance to win a lot of points or a special mystery gift. Good luck!

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Yes! First place challenge winners will receive 5,000 points for their winning design. Second place challenge winners will receive 3,000 points and third place winners will receive 2,000 points for their winning designs.

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DressUp Challenge has a store where you can use your points to buy unique gifts, past gifts and even rare items not available anywhere else but in the store. You will also be able to purchase "tokens" to use in the store too. You can visit there store by clicking on Store located at the top left of the site or you can click here: DUC Store.

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Tokens are a form of currency you can use in the store to purchase some of the more rare items. You can get tokens by purchasing them with a credit card, your PayPal account or via your mobile phone. You can also earn tokens by completing surveys or through special offers. Visit here for more information: Storefront Token Offers.

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Items that you purchase from the store will go into your storage by default. Please be sure to check there for your missing item. If you still cannot find it, please write to support@dressupchallenge.com and include your member name, the name of the missing item and on what date your purchased that item.

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After much investigation and testing, it appears that the spinning circles only occur when too many items are loaded at once in your closet. If you are experiencing spinning circles in a specific category, such as within extras in your accessories, please transfer items from your closet to your storage in that category. Fashion Maker items in particular can cause the closet to load slowly or chug when changing pages if there are a lot of items in a category. The purpose of creating a closet and a storage was to improve the load of your closet by moving items to storage. Therefore, please take advantage of this feature if you are experiencing those spinning circles.

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Yes! Miss Diva DressUp has a Facebook page where she posts announcements about the site, upcoming features and news, spotlights your makeovers and posts fun fashion news and tips. She also asks for your suggestions on how to improve the site and there is a discussion forum where she replies to your questions and comments. Visit our Facebook page here: Facebook pageDressUp Challenge Facebook Page.

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You may have noticed that a lot of sites are already using the Facebook social plug-in as a fun way to talk to friends - on DressUp Challenge you can share your favorite makeovers and even show off your own to your Facebook friends. When you click on "Like" on a makeover, it will show up on your own Facebook profile wall. It will not show up on your news feed or any other news feed. Think of it as sending message to your own friends asking them to check out this really cool makeover - it is no different than that!

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Your Facebook member name only shows up to you on DressUp Challenge, no one else. Just like your e-mail address, that is PRIVATE and is not viewable by any other member. Only you will see your Facebook name on the Dressup Challenge page, not others.

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No, it will show up on their profile as a link to your makeover. The only thing that anyone can see is your makeover and your DressUp Challenge name. This is public information. We are not sharing any private information. Keep in mind, you are sharing a "like" with only your Facebook friends - not their friends or even their friends of friends.

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You can go back to the makeover and "unlike" it.

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Your makeovers and designs can sometimes appear blurry. This isn’t technically a bug with the site, but something that happens when we need to compress an image so that it doesn’t take so long for you to download the image. Basically, if we didn’t compress the image, (i.e., decrease the overall size of the image) it would take a very long time for you to load most of the images you see on DressUp Challenge. We’re looking at ways to fix this in the future, but we won’t be able to fix any of your makeovers or creations that are currently appearing blurry.

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Rankings are a way for you to see how your points totals compare to other DressUp Challenge members. You earn points by doing various things on the site, such as entering a Challenge, creating a Makeover, and winning a Challenge. These points all add up to your ranking. There are different rankings on the site. Your overall point total, your best all-time ranking, and your rank this week. When you are logged in, you can find these along the top of the right-hand side of the page and on your My Page.

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While we encourage creativity and discourage copying other users' makeovers for the sake of contest entries, users are permitted to try to create copies of makeovers that they have enjoyed. Surely copying is the best form of flattery, right?

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Below your makeovers on your profile page (My Page), you'll notice that you have sections called Premier Design and Fashion Designs. The items you have created using Fashionmaker will appear in the Fashion Designs section. You can choose one of these items to be your Premier Design. Simply click into your chosen creation and select “Make this my Premier Design”. Once you have done this, you will notice that this item now appears on your profile page in the Premier Design section.

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DressUp Challenge is not intended for children under the age of 13. You must be at least 13 years of age or older to register and play DressUp Challenge. You can find more information on our Terms of Use page (http://www.mylifetime.com/about-us/terms-use).

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Please click on the "join now" link located on the top right-hand side of every page, or by visiting http://www.new.dressupchallenge.com/user/register. Simply fill out the registration form, and then we will notify you by email with your registration details, including your password.

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The following issues may be causing your log-in problems:
• Confirm that you have registered and set up a new account with DressUp Challenge. You must create an account with DressUp Challenge. Your Lifetime password and user name won’t work on DressUp Challenge.
• You must be 13 years old or older to play the game.
• If you have forgotten your user name or password, click on the ‘Forgot your user name or password?’ link located on under the Log In button on the Sign In screen, or by visiting here www.new.dressupchallenge.com/user/password.
• Please ensure that cookies within your browser settings have been enabled.
• Try clearing your browser cache. Here are clear instructions about how to clear your cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

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Here are the steps you’ll need to follow if you have forgotten your password:
1. Click on the ‘Forgot your user name or password?’ link located on Sign In box under the Log In button.
2. Enter either your user name or your email address
3. DressUp Challenge will send you an email with a link. Please either click on the link in the email, or copy or paste the link into your browser.
4. You will be brought to a new page where you will need to click on ‘Temporary log-in’.
5. Next, please click on the ‘Edit Account’ link in the top middle of the screen. This will take you to your profile page.
6. Once you are on your profile page, please fill in a new password
7. Make sure you click ‘Save changes’

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If you find content on DressUp Challenge that you feel is against the rules, you can flag it on the site. You can flag content by clicking on the flag icon next to the content you feel is inappropriate. Once you flag the content, you will notice that you can no longer see the content yourself. Also, it is reported to us!

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If you would like to delete a post on your page, simply click the x button beside the post. Once you delete that post, it will be gone for good.

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We hope you won’t be leaving DressUp Challenge, but if you need to delete your account you will need to send an email to support@dressupchallenge.com with your user name and password. Please allow up to seven days for your request to be completed.

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Your Signature Look appears throughout DressUp Challenge – when you post a comment, on your My Page, and along the top of every page. In order to make a Signature Look you must first do a makeover and save it. Then click go to My Page. When you are on My Page, you will see your makeovers appear in the box My Makeovers. Click on the look you like best. This will bring you to a page featuring a larger view of that look. On this page, click on the "Make this my Signature Look" link. Voila -- now this makeover is your Signature Look.

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In order to enter a challenge, you must be a registered member on DressUp Challenge. You will also need to have Flash 9 installed on your computer. You can find the challenge on the main page of DressUp Challenge. Once you know what the challenge is, click on Create Makeovers at the top of any page, and play the makeover game. You will be asked at the end of your makeover if you want to enter the challenge. If you would like to enter the challenge, save your makeover and enter.

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On Day 1, go to the Vote page and you’ll see 8 looks featured side by side. Click on the one you like best in each group. Your votes will determine the top 50 finalists.

On Day 2, the top 50 will be revealed in a face-off challenge. Click on your favorite, and that look will advance to go head-to-head with the next entrant. Continue clicking until you have voted on all the face-offs. The ultimate winners will be revealed the next day.

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There are two voting phases for challenges. The first phase features all the entrants. There are usually over 5,000 entries per challenge so it is likely that you won’t see your own entry. The second phase features the Top 50 looks as decided during the first round of voting. You will only see your look here if it makes it into the Top 50. You can read a more comprehensive explanation of how voting works here.

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Round 1 winners are selected based on having earned the highest percentage of votes.

Final winners are selected using the ELO rating system (originally developed for chess competitions), to ensure fair voting among challengers regardless of number of views.

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You should receive a gift announcement right after you log in. Very occasionally, our magical Gift Fairy gets confused and forgets to tell you she's been by with a surprise. If this happens, go to Do A Makeover and search your items. More often than not, you should find that your gift has been mixed in with other clothing of the same type.

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Unfortunately, we don’t normally give away old gifts. However, there may be special occasions when we dig through the gift vault and give away some old gifts. We’ll notify the DressUp Challenge community when we are going to give away old gifts. Additionally, you can check the DUC Store as we will occasionally place previous gifts into the store.

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Look for the "Find Friends" button on My Page located on the bottom right-hand side (in the "My Friends" box). That button links to a screen where you can search for DressUp Challenge members.

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When you have a pending friend request, there will be a message with a link located at the top of your My Makeovers page. Clicking the link takes you to a page where you can approve/disapprove pending friend requests.

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No, the member will not be notified if you disapprove of a friend request.

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Kudos are little rewards that you can give to community members for makeovers you think are especially note-worthy. Feel free to share them around and let others know that you think they have done a great job!

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It’s easy to earn points on DressUp Challenge. You can earn points when you enter a challenge, receive votes in a challenge, receive an award in a challenge, reach the finals of a challenge, vote in a challenge, leave a comment on another member’s page, and create a makeover.

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Yes! Please visit the DUC Store where you will find a wide variety of items you can purchase with your points.

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From My Page page, you will see a link to My Closet within the My Collection area. Your closet will be filled with all of the clothing you have received on DressUp Challenge, along with any of the items you have created yourself. From your closet, you'll be able to choose items to create new fabulous makeovers.

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Fashionmaker allows you to create new custom clothing items that you'll be able to proudly showcase to your friends and the rest of the community. You can design, choose colors and fabrics, and even add that special extra dazzling touch that will make your creations unique. There are easy steps to follow – you can start with one of our templates or go it alone. Your imagination is the limit!

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We really love receiving suggestions from members and will be sure to share them with the appropriate people here at DressUp Challenge. Please send your suggestions to support@dressupchallenge.com or you can visit our Facebook page and post your suggestions.

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If you are experiencing a technical problem with DressUp Challenge, please send an email support@dressupchallenge.com with the following information: your User Name, browser version (if you know it), the steps we should follow to recreate the problem, and a detailed description of the problem itself. It would also be very helpful if you could attach a screenshot (if possible) of the problem as it's happening.

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If you email DressUp Challenge, you’ll receive a reply from the lovely Miss Diva DressUp. She makes sure that your problem is taken care of and that your suggestions or technical problems have been passed along to the appropriate people at DressUp Challenge. You may also see Miss Diva DressUp posting messages on the website. She’ll let you know if there are any announcements to make, or reminders about the House Rules.

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If you enjoy creating makeovers, you’ll love playing Roiworld.com’s over 1,000 fashion and style games. Design new outfits, score points based on your creations, meet new friends, create new designs and play fashion-forward games. You can visit Roiworld at www.roiworld.com.

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